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WE OFFER A FREE NEXT DAY DELIVERY SERVICE WHERE POSSIBLE.
Sometimes due to order placement times in the day or even backlog of orders at your warehouse or our partners’ warehouses that won’t be possible. During extremely high heat weather conditions, etc, orders come through so thick and fast we can struggle to keep up, but we do try and organise delivery for next day.
But bear with us, we promise your order is always extremely important to us and we do prioritise every single one.
How we deliver your order
We work with our trusted couriers to provide a reliable delivery service with every order, helping you get everything you need for your project - be it a small home project or a commercial building development - straight to your door.
We stock a variety of items from a range of manufacturers, which we aim to pick and despatch same day on a next working day delivery service. In some instances, we may be despatching your goods directly from the UK distributor. In either case, we will ensure you receive an estimated lead time and up-to-date tracking details along the way.
For our stocked products, smaller items up to around 30kg are despatched by one of our brilliant parcel couriers. Larger items are often palletised to ensure they arrive safely, so will be delivered with a dedicated pallet courier. For all items, it is essential that you are home to accept your delivery.
If you aren’t available to accept delivery of your order, contact us to rearrange.
We understand that projects are sometimes running to a tight schedule, and you may have need for a product within a certain timeframe. If this is the case and you require an item urgently, please call our team to ensure we can fulfil your requirements prior to placing your order – contact lorri@brightair.co.uk
TRACK YOUR ORDER
Upon despatch of your order, we will provide tracking for your item(s) via automated email, along with details of the chosen courier. On occasion, we may be able to provide a specific estimate time of arrival on the day. Please call the team if you require any assistance at all, when it comes to the tracking of your order with us.
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DELIVERY TERMS
Upon placing an order with us, you will be advised of an approximate delivery lead time, along with relevant delivery charges for transport. Delivery to more remote parts of the UK such as Channel Islands, Scottish Highlands and Islands, the Isle of Man, or Ireland will be subject to additional charges. This includes, but is not limited to, the following postcodes: BT, GY, HS, IV, IM, JE, KA, KW, PA, PH, SI, TR, ZE. Please contact the team for a price for delivery to these areas. Our goal is to deliver your order within 1-3 working days (weekdays, excluding public holidays and weekends), we will keep you informed if for any reason we are unable to fulfil this expectation.
When entering your details on your order, please ensure your delivery location (whether a business or home address) is accurate, to help the delivery drivers afford you the best service and ensure the smooth receipt of your goods. We will provide parcel tracking via email, upon despatch of your order, which will inform you of your estimated delivery date.
Our couriers provide kerb-side delivery; bear this in mind when placing an order as some of our items are on the larger and heavier side. Please ensure there is sufficient external access to allow for a safe and efficient drop-off. If you have any specific delivery instructions for us and our couriers, please ensure you inform the team at the point of order.
We may sometimes encounter scenarios affecting delivery, such as extreme weather, adverse conditions, events, or closed roads. If we cannot fulfil your delivery due to reasons outside of our control, we cannot be held liable for any charges incurred such as outside engineers’ time or similar. We will however, always work with you as the customer to make your order journey is as smooth as possible, inclusive of delivery.
Any queries, always just drop us a line: lorri@brightair.co.uk
